EliteRent

Privacy

Privacy Policy

Last updated 2026-08-09

How EliteRent handles the information you and your applicants provide — what we collect, who processes it, how long we keep it, the email we send, and how to reach us.

1. Who we are

EliteRent is landlord software operated by its owner, a landlord in Cary, North Carolina. EliteRent is software — not a law firm, a bank, or a CPA.

2. Information we collect

We collect only what the product needs to do its job:

  • Account details — your name, email, and password credentials (passwords are stored only as a salted hash), plus optional two-factor authentication secrets.
  • Portfolio data you enter — properties, units, tenants, pets, leases, tasks, and the financial fields you record.
  • Bank-connection data — when you connect an account through Plaid, EliteRent receives read-only balances and transactions. It never receives your online-banking password and never moves money.
  • Documents you upload — leases, receipts, insurance, and similar files kept in your document vault.
  • Rental-application data — information applicants submit through your public application links (no applicant accounts are created).
  • Usage & diagnostics — basic telemetry and error/performance monitoring to keep the service reliable.

3. How we use it

To operate the service you asked for: watching for rent, keeping your books, generating documents you request, running the AI features you invoke, sending the digests and alerts you enable, and securing your account. We do not sell your data.

4. Subprocessors

EliteRent relies on a small set of vendors to run. Each receives only the data needed for its function:

Cloud infrastructure provider

Secure cloud hosting in the United States — compute, database, file storage, and transactional email delivery. Data is encrypted at rest and in transit.

Data shared: All application data at rest and in transit; outbound email content.

Plaid

Secure, read-only bank-account connections and transaction data.

Data shared: Bank-connection tokens and the account/transaction data you link.

Stripe

Subscription billing and payment processing (when billing is enabled).

Data shared: Billing contact and payment details (handled by Stripe, not stored by us).

AI processing provider

AI features: categorization, document extraction, and drafted prose.

Data shared: The specific records you submit to an AI action at the moment you invoke it.

5. Data retention

We keep your data while your account is active. Two retention behaviors are already built into the product:

  • Rental applications — 90-day purge. A rental application that is not converted into a tenant is hard-deleted (its records and uploaded files) about 90 days after submission (or after a decline decision). Converted applications are kept as part of the tenant record.
  • Backups. The database is covered by 14 days of automated point-in-time backups, plus a weekly logical export retained in encrypted storage.

6. Security

Data is encrypted in transit and at rest, bank tokens are additionally sealed with application-level encryption, access is least-privilege, and two-factor authentication is available on your account.

7. Your choices and rights

You can access and export your data and request deletion of your account. Depending on where you live, you may have additional rights under laws such as the CCPA/CPRA or GDPR.

8. Email we send, and how to stop it

Every email EliteRent sends is transactional — it is triggered by a specific event on a specific account. We do not send marketing email, newsletters, promotions, or cold outreach, and we do not buy, rent, scrape, or import mailing lists. There are two categories:

  • Event-driven messages. Sign-in links you requested, rent-status alerts, bank-reconnect notices, trial and billing notices, collaborator invitations you sent, and the receipt and status updates an applicant gets for the application they submitted. Each answers something that just happened on your account, so each is sent once rather than as a series.
  • Two scheduled summaries. A weekly digest of your own portfolio and a monthly close. These are the only recurring, scheduled mail we send.

Opting out of the summaries. Every weekly digest and monthly close carries a one-click unsubscribe link in its footer — it works immediately and needs no sign-in — and those messages also carry the standard List-Unsubscribe headers, so your mail app’s own “Unsubscribe” button works too. You can also turn them off any time from Settings → Notification preferences inside the app. Either route stops both summaries and leaves your event-driven messages — including your sign-in links — working, because an unsubscribe control on an authentication email would lock you out of your own account.

Opting out of everything else. Email privacy@eliterentapp.com and we will remove your address from any of it, on request. If your mail provider tells us a message hard-bounced, or you report one as spam, that address is added to our suppression list automatically and we stop sending to it — including any “we got your request” acknowledgement.

9. Changes to this policy

When this policy is finalized and later updated, we will revise the date at the top and, for material changes, notify account holders.

10. Contact

Questions about privacy — or a request to be removed from any email we send — can be sent to privacy@eliterentapp.com. Those requests are honoured.